1. Check Your Email: Look for the shipping confirmation email from MILAVELLE in your inbox.

2. Find the Tracking Number: Locate the tracking number within the email.

3. Track Online: Use the tracking number on the carrier’s website to monitor the delivery status of your order.

1. Check at the Nearest Post Station or Pickup Point: Your package might be held there.

2. Contact Local Courier Services: Reach out to your local postal office, Omiva, DPD, Itella, DHL, or other relevant service providers to see if they still have your package and if you can retrieve it.

3. If the Package is Being Returned: If the package is in the process of being sent back to us, please contact us, and we will assist you further.

We can only accept returns for damaged or faulty items. If you receive a product that is damaged or faulty, it's crucial to report this as soon as possible to ensure that we can take appropriate action.

Once you click on a product that you're interested in, you'll be taken to the product description page. You can find there the full ingredient list and other important details.

Quality and safety are paramount in the development of MILAVELLE products. From formulation to final production, each product undergoes a series of tests to ensure it meets our high standards.

The most common allergens found in MILAVELLE products are Limonene, Linalool, Citral, Citronellol, Geraniol, and Eugenol. If you have allergies or sensitive skin, it's essential to review the ingredient list of each product before use

MILAVELLE products stand out for their unique blend of natural active ingredients, scientific innovation, and commitment to sustainability

MILAVELLE embraces the beauty of nature and the importance of sustainable choices. That's why we offer an extensive array of vegan-friendly products, certified by ECOCERT, ensuring they meet the stringent standards for organic and natural ingredients without any animal-derived components.

Vegan Options with an Exception:

• Predominantly Vegan: Our product portfolio is predominantly vegan, aligning with ethical and environmental principles.
• SPF Products: The only exception to our vegan range is our SPF products, which contain beeswax—a natural ingredient known for its protective qualities. Beeswax is sustainably sourced, and our use of it is respectful of bee life.
• ECOCERT Certified: Our commitment to vegan principles is validated by ECOCERT certification, guaranteeing the organic integrity of our products and their ingredients.

Not all alcohols are created equal, and not all are bad for the skin – each ingredient in MILAVELLE formulas has been carefully evaluated to ensure it is safe to use.
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​Please check the INCI ingredient list for each product to find out it contains alcohol and/or alcohol derivatives.

However, majority of products has some traces of alcohol since most plant extracts (except in oil products) are made using alcohol-based extraction methods.

So even though there might be no alcohol and/or alcohol derivates listed in INCI, we can’t claim the products are actually alcohol-free.

At MILAVELLE, we do not add palm oil to our formulas as a separate ingredient, however, palm oil derivatives may be part of another ingredient and are present in most products (for example, palmitic acid), although in a very low concentration.
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​All ingredients containing palm oil derivatives are RSPO (Roundtable on Sustainable Palm Oil) certified, which means that plantations are cultivated using sustainable methods.

Ascorbyl Palmitate is a stable, oil-soluble form of vitamin C. Formulated by combining ascorbic acid with palmitic acid, it is used in our products due to its antioxidant abilities.