SHIPPING & DELIVERY
We currently ship only to countries in the European Union, the United Kingdom, and the United States. It's important to note that the cosmetics industry is regulated by various organizations such as the FDA (United States), CPNP (European Union), and ECOCERT among others. These regulations influence where we can ship our products.
1. Check Your Email: Look for the shipping confirmation email from MILAVELLE in your inbox.
2. Find the Tracking Number: Locate the tracking number within the email.
3. Track Online: Use the tracking number on the carrier’s website to monitor the delivery status of your order.
1. Check at the Nearest Post Station or Pickup Point: Your package might be held there.
2. Contact Local Courier Services: Reach out to your local postal office, Omiva, DPD, Itella, DHL, or other relevant service providers to see if they still have your package and if you can retrieve it.
3. If the Package is Being Returned: If the package is in the process of being sent back to us, please contact us, and we will assist you further.
We can only accept returns for damaged or faulty items. If you receive a product that is damaged or faulty, it's crucial to report this as soon as possible to ensure that we can take appropriate action.
Delivery time is made up of two parts: "fulfilment time" + "shipping time."
"Fulfilment time" is how long it takes for the order to be prepared.
This depends on how many products you ordered:
- 2 full working days for 1 - 10 products
- 7 full working days for 11 - 100 products
"Shipping time" is the time it takes for the package to travel from MILAVELLE to your doorstep.
See the Shipping times below.
Standard Shipping: Estimated between 2 and 5 working days
Standard Shipping: Usually arrives within 4 to 7 working days.
Express Shipping: Available with 1-day delivery, using a weight-based pricing model.
Standard Shipping: Expected within 6 working days.
Express Shipping: Typically delivered within 1 day, with rates calculated by weight.
Standard Shipping: Delivery within 5 working days.
Express Shipping: 1-day delivery is available, with weight-based pricing.
Standard Shipping: Typically takes 4 days.
Express Shipping: Arrives in 1 day, using weight-based pricing.
Shipping within Latvia will take 2-3 working days with standard shipping. For this reason there is no express shipping available.
Shipping within Lithuania will take 2-3 working days with standard shipping. For this reason there is no express shipping available.
Standard Shipping: Expected within 4 working days, depending on the weight of the shipment.
Express Shipping: usually delivered within 1 working day.
Standard Shipping: 4 working days.
Standard Shipping: around 4 working days
Express Shipping: typically 1 working day
Standard Shipping: 5 working days
Express Shipping: 1 working day
Standard Shipping: Generally delivered in 8 working days.
Express Shipping:1-day express option, with weight-based pricing.
Standard Shipping: Expected within 8 working days.
Express Shipping: 1-day delivery, with cost calculated by weight.
Standard Shipping: Typically takes 5 working days.
Express Shipping: Delivery in 1 day, with weight-based pricing.
Standard Shipping: 9 working days on average.
Express Shipping: Delivered within 1 day, calculated based on weight.
Standard Shipping: Delivery expected in 5 days.
Express Shipping: 1-day delivery available, with weight-based costs.
Standard Shipping: Arrives within 5 days.
Express Shipping: 1-day delivery, with rates determined by weight.
Standard Shipping: Delivered within 5 days.
Express Shipping: 1-day delivery option with costs by weight.
Standard Shipping: Expected in 4 days.
Express Shipping: Delivered within 1 day, with weight-based pricing.
Standard Shipping: Typically takes 8 days.
Express Shipping:1-day express option, with weight-based pricing.
Standard Shipping: Usually arrives in 7 days.
Express Shipping:1-day delivery available, with costs based on weight.
Standard Shipping: Arrives within 9 working days.
Express Shipping: Typically delivered in 1 day, with weight-based pricing.
Standard Shipping: Estimated at 6 days, with weight-based pricing.
Express Shipping: Delivered in 1 day, with costs determined by weight.
Standard Shipping: Typically takes 8 days.
Express Shipping: Delivered within 1 day, with pricing by weight.
Standard Shipping: Delivery expected in 7 days.
Standard Shipping: Generally arrives in 11 working days.
Express Shipping: 1-day delivery option, with pricing based on weight.